Terms & Conditions

Last updated: 9 June 2026

TERMS OF SERVICE

Welcome to Scarflora. These Terms & Conditions explain how customers may use our website, place orders, make payment, receive delivery, and request returns or exchanges. Throughout the site, the terms “we”, “us” and “our” refer to Scarflora.

By browsing scarflora.com or placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

This agreement is governed by the laws of Malaysia and applicable e-commerce regulations.

ABOUT SCARFLORA

Scarflora is a Malaysian online modest fashion brand specialising in premium instant shawls, including our Floral Series and Plain Series collections, designed for effortless everyday elegance.

Scarflora operates as an online-based e-commerce store with nationwide delivery across Malaysia.

For any enquiries, customers may contact us through:

Email: scarflora06@gmail.com
WhatsApp: +6010-1234567
Operating Hours: 24/7 Online Store

Customers are responsible for ensuring all contact details provided are correct before placing an order.

PRODUCT INFORMATION

We try our best to display all product details as clearly and accurately as possible. Product descriptions may include fabric type, colour, design, size, styling details, care instructions, and availability.

However, customers should note that product colours may appear slightly different due to lighting, photography, editing, screen brightness, and device display settings. Minor colour differences are not considered product defects.

For Scarflora instant shawls, small differences in fabric cutting, stitching, drape, or measurement may occur due to production and handling processes. These minor differences do not affect the normal use of the product.

Customers are encouraged to read the product description, view all available photos, and check the selected colour or design carefully before placing an order.

PRODUCT AVAILABILITY

All products are subject to stock availability. Scarflora may update, change, restock, or discontinue any product at any time.

If a product becomes unavailable after payment has been made, Scarflora will contact the customer to arrange one of the following options:

  • Replacement with another available item;
  • Store credit; or
  • Refund, where applicable.

Scarflora reserve the right to cancel any order if the item is unavailable, incorrectly listed, or affected by a pricing or stock error.

PRICING AND PROMOTIONS

All prices on scarflora.com are stated in Malaysian Ringgit (RM), unless stated otherwise.

Product prices, sale prices, discount codes, and promotional offers may change from time to time. Scarflora reserves the right to update, pause, or end any promotion without prior notice.

Shipping fees, taxes, or other charges, if applicable, will be shown during checkout before payment is completed.

A promotion, discount code, or sale offer cannot be exchanged for cash. Sale and promotional items may have different return or exchange conditions, which will be stated in our Refund and Returns Policy.

ORDERS

Customers are responsible for making sure that all order details are correct before completing checkout. This includes:

  1. Customer name;
  2. Phone number;
  3. Email address;
  4. Shipping address;
  5. Product name;
  6. Colour or design selected;
  7. Quantity; and
  8. Payment details.

Once an order has been placed, customers should contact us as soon as possible if any correction is needed. We cannot guarantee changes after the order has been processed, packed, or handed to the courier.

Scarflora reserves the right to refuse or cancel orders that are incomplete, suspicious, duplicated, incorrectly priced, or suspected of fraud or resale misuse.

PAYMENT

Orders will only be processed after successful payment.

We accept payment methods shown at checkout.

Scarflora does not store full payment details. Payments are handled securely by third-party payment providers.

Customers are responsible for ensuring a secure internet connection during payment.

SHIPPING AND DELIVERY

Orders are usually processed within 3–5 working days after payment confirmation.

Estimated delivery time:

West Malaysia: 2-5 working days
East Malaysia: 5-10 working days
International delivery: 7-21 working days (depending on destination and customs)

Delivery time may vary depending on courier service, delivery location, public holidays, weather, peak sale periods, and other circumstances beyond our control.

Once the parcel has been handed to the courier, Scarflora is not responsible for courier delays. However, we will assist customers where possible by providing tracking details or helping with courier follow-up.

Customers must ensure that the delivery address and phone number are complete and correct. Scarflora will not be responsible for failed delivery caused by incorrect address, incomplete address, unreachable customer, or customer refusal to accept the parcel.

RETURNS, REFUNDS & EXCHANGES

Returns, refunds, and exchanges are handled according to our Refund and Returns Policy.

Customers may request assistance if they receive:

  1. A defective item;
  2. A damaged item;
  3. A wrong item; or
  4. A missing item from the order.

Customers must contact us within 7 days from the date of receiving the parcel.

To help us review the request, customers should provide:

  1. Order number;
  2. Clear photos or videos of the item;
  3. Photo of the parcel packaging;
  4. Description of the issue; and
  5. Customer contact details.

Returned items must be unused, unwashed, unaltered, free from stains, free from perfume or body odour, and returned with original packaging where possible.

Scarflora does not accept returns or exchanges for change of mind, incorrect colour chosen by the customer, incorrect order details entered by the customer, or minor colour differences caused by screen display settings.

For hygiene reasons, any item that has been worn, washed, damaged by the customer, or returned in unsuitable condition will not be accepted.

CARE INSTRUCTIONS

Customers are responsible for taking proper care of purchased items. Please follow the care instructions provided on the product page, product label, or packaging.

Scarflora will not be responsible for damage caused by improper washing, harsh detergent, bleaching, ironing at unsuitable temperature, incorrect storage, or rough handling.

WEBSITE CONTENT

Scarflora try to keep all website content accurate and updated. However, there may be occasional errors in product information, pricing, stock availability, shipping details, or promotional details.

Scarflora reserves the right to correct any error, update information, cancel an order, or contact the customer for clarification if an error affects the order.

All photos, product descriptions, brand names, logo, website design, and written content on scarflora.com belong to Scarflora unless stated otherwise. Customers may not copy, reproduce, or use our content for commercial purposes without written permission.

CUSTOMER ACCOUNT

Customers may create an account on scarflora.com for easier order tracking and checkout.

Customers are responsible for keeping their account login details private. Scarflora will not be responsible for activities made through a customer account if the customer has shared their login details or failed to keep them secure.

Customers must provide accurate and updated information when creating an account or placing an order.

PERSONAL DATA

When customers place an order, Scarflora may collect personal information such as name, phone number, email address, delivery address, payment confirmation, and order details.

This information is used to process orders, arrange delivery, contact customers, manage returns or exchanges, and improve our service.

Scarflora will not sell customer personal data to third parties. However, we may share necessary order information with courier services, payment providers, or service providers involved in completing the order.

For more details, please refer to our Privacy Policy.

PROHIBITED USE

Customers must not misuse scarflora.com. This includes using the website for fraud, spam, hacking, false orders, unauthorised access, copying content, uploading harmful code, or any unlawful activity.

Scarflora reserves the right to cancel orders, block access, or take suitable action if a customer misuses the website or violates these Terms & Conditions.

LIMITATION OF LIABILITY

Scarflora is responsible for supplying products as described on our website and handling customer orders with reasonable care.

However, Scarflora will not be responsible for losses caused by courier delays, incorrect customer information, misuse of products, improper care, website interruption, third-party payment issues, or events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to remove any customer rights that cannot be excluded under applicable law.

CHANGES TO THESE TERMS

Scarflora may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.

Customers are encouraged to review this page before placing an order. Continued use of scarflora.com after updates means that the customer agrees to the revised Terms & Conditions.

GOVERNING LAW

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute relating to the use of scarflora.com, purchases made through the website, or these Terms & Conditions should first be discussed with Scarflora through our official contact details.

CONTACT US

For any questions about Scarflora Terms and Conditions, please contact us at:

Email: scarflora06@gmail.com
WhatsApp: +6010-1234567
Address: Tunku Puteri Intan Safinaz, School of Accountancy, Universiti Utara Malaysia, 06010 Kedah.

By placing an order on scarflora.com, customers confirm that they have read, understood, and agreed to these Terms & Conditions, together with our Refund and Returns Policy and Privacy Policy.

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