Privacy Policy

PRIVACY POLICY

Scarflora respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit scarflora.com, create an account, place an order, contact us, or use our services.

By using scarflora.com, you agree to the collection and use of your personal data as described in this Privacy Policy.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to personal data collected through:

  1. scarflora.com;
  2. Customer account registration;
  3. Product orders;
  4. Checkout forms;
  5. Contact forms;
  6. Email communication;
  7. WhatsApp or phone communication;
  8. Social media messages, where applicable;
  9. Newsletter or promotional sign-ups, where applicable; and
  10. Customer service, return, refund, and exchange requests.

This Privacy Policy should be read together with our Terms & Conditions and Refund and Returns Policy.

2. PERSONAL DATA WE COLLECT

Scarflora may collect the following personal data:

  1. Full name;
  2. Email address;
  3. Phone number;
  4. Billing address;
  5. Shipping address;
  6. Order details;
  7. Payment status;
  8. Delivery details;
  9. Account username and password, if an account is created;
  10. Customer messages, enquiries, reviews, or feedback;
  11. Return, refund, or exchange information;
  12. Photos or videos submitted for product issue review;
  13. IP address;
  14. Browser type;
  15. Device information;
  16. Website usage information;
  17. Cookie data; and
  18. Any other information provided voluntarily by the customer.

Scarflora does not intentionally collect sensitive personal data unless it is necessary for a specific customer service purpose and the customer provides it voluntarily.

3. PAYMENT INFORMATION

Payments may be processed by third-party payment providers.

Scarflora does not store full card numbers, banking passwords, or full online banking login details.

We may receive limited payment information such as payment status, transaction reference, payment method, order amount, and payment confirmation. This information is used to confirm and process customer orders.

Customers should make sure they use a secure internet connection when making payment.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data when you:

  1. Visit scarflora.com;
  2. Browse products;
  3. Add items to cart;
  4. Place an order;
  5. Create a customer account;
  6. Fill in a contact form;
  7. Subscribe to updates or promotions;
  8. Contact us by email, phone, WhatsApp, or social media;
  9. Submit a return, refund, or exchange request;
  10. Leave a review or feedback; or
  11. Interact with our website cookies or analytics tools.

5. WHY WE USE PERSONAL DATA

Scarflora may use personal data for the following purposes:

  1. To process customer orders;
  2. To confirm payment;
  3. To arrange delivery;
  4. To provide tracking details;
  5. To communicate with customers about orders;
  6. To respond to questions or complaints;
  7. To manage returns, exchanges, and refunds;
  8. To detect and prevent fraud, fake orders, or misuse of the website;
  9. To improve our website, products, and customer service;
  10. To manage customer accounts;
  11. To send promotional messages, if the customer has agreed to receive them;
  12. To keep business and transaction records;
  13. To comply with legal, tax, accounting, and regulatory obligations; and
  14. To protect Scarflora’s rights, property, customers, and website security.

6. MARKETING MESSAGES

Scarflora may send promotional messages, product updates, sales announcements, or special offers if customers have agreed to receive them.

Customers may unsubscribe or opt out of marketing messages at any time by following the unsubscribe instructions or contacting us directly.

Order-related messages, delivery updates, payment confirmations, and customer service messages are not marketing messages. These messages may still be sent because they are necessary to complete a customer order or respond to a customer request.

7. COOKIES AND WEBSITE TRACKING

Scarflora may use cookies or similar technologies to improve website function and customer experience.

Cookies may help us:

  1. Remember cart items;
  2. Keep customers logged in;
  3. Understand website traffic;
  4. Improve product pages;
  5. Analyse customer browsing behaviour;
  6. Prevent fraud or security issues; and
  7. Improve website performance.

Customers may disable cookies through browser settings. However, some website functions, such as cart, checkout, account login, or saved preferences, may not work properly if cookies are disabled.

8. SHARING PERSONAL DATA WITH THIRD PARTIES

Scarflora does not sell customer personal data.

However, we may share necessary personal data with trusted third parties involved in completing orders or operating our website, including:

  1. Courier or delivery companies;
  2. Payment gateway providers;
  3. Website hosting providers;
  4. WordPress or WooCommerce service providers;
  5. Email or communication service providers;
  6. Accounting, tax, or business service providers;
  7. IT support or website maintenance providers;
  8. Marketing tools, if used with customer consent; and
  9. Government authorities, regulators, or law enforcement where required by law.

We only share personal data that is necessary for the relevant purpose.

9. COURIER AND DELIVERY USE

To deliver customer orders, Scarflora may share the customer’s name, phone number, shipping address, order details, and tracking information with courier or delivery companies.

Courier companies may contact customers directly for delivery purposes.

Scarflora is not responsible for the privacy practices of third-party courier companies, but we will only provide delivery information necessary to complete the shipment.

10. HOW WE PROTECT PERSONAL DATA

Scarflora takes reasonable steps to protect customer personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These steps may include:

  1. Limiting access to customer data;
  2. Using secure website login practices;
  3. Keeping website software and plugins updated;
  4. Using secure payment providers;
  5. Monitoring suspicious activity;
  6. Avoiding unnecessary collection of personal data; and
  7. Keeping customer data only for as long as needed.

Customers are also responsible for keeping their account password private and using secure devices when accessing scarflora.com.

11. DATA RETENTION

Scarflora will keep customer personal data only for as long as necessary for the purposes stated in this Privacy Policy.

This may include keeping data for:

  1. Order processing;
  2. Delivery records;
  3. Customer service;
  4. Return, exchange, or refund records;
  5. Accounting and tax records;
  6. Legal or regulatory requirements;
  7. Fraud prevention; and
  8. Business record purposes.

When personal data is no longer needed, Scarflora will take reasonable steps to delete, anonymise, or securely store the data where appropriate.

12. CUSTOMER RIGHTS

Subject to applicable law, customers may request to:

  1. Access their personal data;
  2. Correct inaccurate personal data;
  3. Update incomplete personal data;
  4. Withdraw consent for marketing messages;
  5. Ask questions about how personal data is used; or
  6. Request deletion of personal data, where applicable.

Some data may need to be retained for order records, legal, accounting, tax, fraud prevention, or dispute resolution purposes.

To make a request, customers may contact Scarflora using the contact details stated below.

13. ACCURACY OF PERSONAL DATA

Customers are responsible for providing accurate, complete, and updated personal data when placing an order or creating an account.

Scarflora will not be responsible for delivery problems, failed contact, or order issues caused by incorrect or outdated customer information.

Customers may contact us if they need to update their personal data.

14. LINKS TO OTHER WEBSITES

scarflora.com may contain links to third-party websites, payment pages, courier tracking pages, or social media platforms.

Scarflora is not responsible for the privacy practices, content, or security of third-party websites.

Customers should read the privacy policy of any third-party website they visit.

15. CHILDREN’S PRIVACY

Scarflora does not knowingly collect personal data from children without appropriate permission.

If a parent or guardian believes that a child has provided personal data to Scarflora, please contact us so we can review and take suitable action.

16. INTERNATIONAL TRANSFER

Some service providers used by Scarflora may store or process data outside Malaysia, depending on the technology, hosting, payment, email, or website tools used.

Where this happens, Scarflora will take reasonable steps to ensure that personal data is handled securely and in line with applicable data protection requirements.

17. CHANGES TO THIS PRIVACY POLICY

Scarflora may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

Customers are encouraged to review this page regularly to understand how Scarflora protects personal data.